FAQs

Call your nearest Capital Dental clinic, or send us an appointment request and we'll get back to you to confirm a time. You can find every clinic's phone number on our contact page.

We'll ask you to fill in a medical history form, take any X-rays your dentist needs, and do a full dental exam. Your dentist will then explain your treatment plan and what it will cost before anything starts. Read what to expect at your first visit.

Yes. It helps your dentist treat you safely. We'll usually email you a link to fill it in before your appointment. If you'd rather do it in person, please arrive 10 minutes early and fill it in at reception.

Yes. Eligible young people can get free dental care every year from school Year 9 until the day before their 18th birthday, funded by Health NZ. Find out about free teen dental care.

Call your nearest clinic as early in the day as you can. We keep time free each day for emergencies. After hours, go to your nearest emergency department. Call 111 if swelling is spreading to your eye or neck, or you have trouble breathing or swallowing. More about emergency dental care.

Yes. If your dental injury was caused by an accident, ACC may help cover the cost and we can lodge the claim for you. An ACC surcharge applies, and your dentist will explain it before treatment.

Yes. We can give you a written quote for your treatment to take to Work and Income, who may be able to help with the cost.

We accept cash, debit cards, Visa and Mastercard, as well as Afterpay and Laybuy. We're a Southern Cross Easy Claim provider. Accounts are settled on the day, and treatments involving a dental laboratory need a 50% deposit. See all payment options.

Please give us at least 48 hours' notice so we can offer the time to someone else. Late cancellations and missed appointments may incur a cancellation fee. Read our appointment policies.

Yes. Let us know when you book and we'll take things at your pace. Sedation is also available.

Over the past several years, concerns have been raised about silver-colored fillings, otherwise called amalgams. Because amalgams contain the toxic substance mercury, some people think that they are responsible for causing a number of diseases, including autism, Alzheimer's disease, and multiple sclerosis.

The Dental Council of New Zealand (DCNZ) and The New Zealand Dental Association (NZDA), the FDA, and numerous public health agencies say amalgams are safe, and that any link between mercury-based fillings and disease is unfounded. The cause of autism, Alzheimer's disease, and multiple sclerosis remains unknown. Additionally, there is no solid, scientific evidence to back up the claim that if a person has amalgam fillings removed, he or she will be cured of these or any other diseases.

In February of 2009, the FDA reconfirmed the safety of amalgams. Although amalgams do contain mercury, when they are mixed with other metals, such as silver, copper, tin, and zinc, they form a stable alloy that dentists have used for more than 100 years to fill and preserve hundreds of millions of decayed teeth. The National Institutes of Health conducted several large-scale studies that concluded in 2006 that amalgam fillings were safe.

In addition, there has been concern over the release of a small amount of mercury vapor from these fillings, but according to the DCNZ, there is no scientific evidence that this small amount results in adverse health effects.

Statements about dental amalgam from other sources, including Alzheimer's Association, American Academy of Pediatrics and American Cancer Society

Here's some advice. First, when purchasing a toothpaste for you or your child, select one that contains fluoride. Fluoride-containing toothpastes have been shown to prevent cavities. However, one word of caution: check the manufacturer's label; some toothpastes are not recommended in children under age 6. This is because young children swallow toothpaste and swallowing too much fluoride can lead to tooth discolouration in permanent teeth.

Next, when considering other properties of toothpaste -- such as whitening toothpastes, tartar-control, gum care, desensitizing, etc. -- the best advice for selecting among these products may be to simply ask your dental hygienist or dentist what the greatest concerns are for your mouth at this time. After consulting with your dentist or hygienist about your oral health's greatest needs, look for products within that category (for example, within the tartar control brands or within the desensitizing toothpaste brands) that are readily available.

Finally, some degree of personal preference comes into play. Choose the toothpaste that tastes and feels best. Gel or paste, wintergreen or spearmint all work alike. If you find that certain ingredients are irritating to your teeth, cheeks or lips, or if your teeth have become more sensitive, or if your mouth is irritated after brushing, try changing toothpastes. If the problem continues, see your dentist.

Several different options are available to change the shape of teeth, make teeth look longer, close spaces between teeth or repair chipped or cracked teeth. Among the options are bonding, crowns, veneers, and recontouring.

Dental bonding is a procedure in which a tooth-colored resin material (a durable plastic material) is applied to the tooth surface and hardened with a special light, which ultimately "bonds" the material to the tooth.
Dental crowns are tooth-shaped "caps" that are placed over teeth. The crowns, when cemented into place, fully encase the entire visible portion of a tooth that lies at and above the gum line.
Veneers (also sometimes called porcelain veneers or dental porcelain laminates) are wafer-thin, custom-made shells of tooth-colored materials that are designed to cover the front surface of teeth. These shells are bonded to the front of the teeth.
Recontouring or reshaping of the teeth (also called odontoplasty, enameloplasty, stripping, or slenderizing) is a procedure in which small amounts of tooth enamel are removed to change a tooth's length, shape or surface.
Each of these options differ with regard to cost, durability, "chair time" necessary to complete the procedure, stain resistant qualities, and best cosmetic approach to resolving a specific problem. Talk to your dentist to see if one is right for you.

All toothpastes help remove surface stains through the action of mild abrasives. Some whitening toothpastes contain gentle polishing or chemical agents that provide additional stain removal. Whitening toothpastes can help remove surface stains only and do not contain bleach; over-the-counter and professional whitening products contain hydrogen peroxide (a bleaching substance) that helps remove stains on the tooth surface as well as stains deep in the tooth. None of the home use whitening toothpastes can come even close to producing the bleaching effect you get from your dentist's office through chair-side bleaching or power bleaching. Whitening toothpastes can lighten your tooth's colour by about one shade. In contrast, light-activated whitening conducted in your dentist's office can make your teeth three to eight shades lighter.

Sealants are a thin, plastic coating that is painted on the chewing surfaces of teeth -- usually the back teeth (the premolars, and molars) -- to prevent tooth decay. The painted on liquid sealant quickly bonds into the depressions and groves of the teeth forming a protective shield over the enamel of each tooth.

Typically, children should get sealants on their permanent molars and premolars as soon as these teeth come in. In this way, the dental sealants can protect the teeth through the cavity-prone years of ages 6 to 14. However, adults without decay or fillings in their molars can also benefit from sealants.

Sealants can protect the teeth from decay for up to 10 years, but they need to be checked for chipping or wear at regular dental check-ups.

Exposure to all sources of radiation -- including the sun, minerals in the soil, appliances in your home, and dental X-rays -- can damage the body's tissues and cells and can lead to the development of cancer in some instances. Fortunately, the dose of radiation you are exposed to during the taking of X-rays is extremely small.

Advances in dentistry over the years have lead to the low radiation levels emitted by today's X-rays. Some of the improvements are new digital X-ray machines that limit the radiation beam to the small area being X-rayed, higher speed X-ray films that require shorter exposure time compared with older film speeds to get the same results, and the use of film holders that keep the film in place in the mouth (which prevents the film from slipping and the need for repeat X-rays and additional radiation exposure). Also, the use of lead-lined, full-body aprons protects the body from stray radiation (though this is almost nonexistent with the modern dental X-ray machines.) In addition, federal law requires that X-ray machines be checked for accuracy and safety every two years, with some states requiring more frequent checks.

Even with these advancements in safety, it should be kept in mind, however, that the effects of radiation are added together over a lifetime. So every little bit of radiation you receive from all sources counts.

Yes, for most root canal treatments, we recommend that patients return to the office 1 year after the procedure was finished. Our office will send a reminder notice to you when you are due for a recall appointment.

We do everything we can to keep you comfortable. Most treatment is done with a local anaesthetic, which numbs the area being treated. The numbness usually wears off within a few hours.

If you feel any discomfort during treatment, let your dentist know and they can pause or give more anaesthetic. If you feel nervous, tell us when you book. We can talk about options, including sedation.